What our Customers say...


I needed mold remediation done in a room at my house after Hurricane Ida. Avi and Arturo showed up on time, got to work quickly, and cleaned up thoroughly when they were done. I was completely reassured about the quality of the work they provided. I’d highly recommend this team to put your mind at ease when dealing with a challenging situation with mold!

Avi and Andres were amazing! They were so gracious, professional and willingly shared their expertise describing in detail each step and action taken to remediate flooding that occurred on three levels. In addition they did everything in their power to be respectful of the space, leaving no sign of their presence cleaning up after themselves in all areas. They also took extra time to listen to my concerns and areas for attention and did all of this after normal “business hours”. It was an emergency situation and they were both so calm and patient while the rest of us were stressed. They really made such a stressful situation so much easier! Thank you so much!!!!

Used SERVPRO of Northwest Brooklyn for water mitigation and rebuild after storm roof damage. The mitigation was done very quickly and effectively. Their team did a great job protecting our belongings, moving them around and setting up plastic covers while they did the drying, and left the place very clean.  I  scheduled the rebuild,  once they arrived they replaced drywall and repainted efficiently, with the same attention to our belongings as during the mitigation work.

Our hot water heater broke and we had 3-4 inches of water in the basement. Eric and Landell from SERVPRO of Northwest Brooklyn came right over. They explained the entire cleaning process. They sucked out the water, ran huge dehumidifiers and strong fans to dry everything out. They tested for any moisture inside the walls, which is great because we were concerned about getting mold. Luckily our floors are tile and concrete. They scrubbed the floors with antibacterial and antimold cleaner. They did a great job! I was a wreck when it happened, there was water everywhere, but 3 days later after all was dry and scrubbed, you can't even tell that we just had a big flood! I would definitely call them again!

Very professional, communicative, and thorough. Would use again.

SERVPRO came in and took a burden off our shoulders, after a fire occurred they came in and took care of everything we needed and made a horrible experience less troublesome.

From the owner to the employees everyone was very professional.

I would highly recommend using this company for anything.

SERVPRO was great in every way. They were professional, capable, clean and neat and most important, good people you can depend on. They alleviated a lot of stress during the process, walking you through it every step of the way and delivered. You can depend on them to get the job done...and done right

My 89 year old mother-in-law had a water pipe break on December 31, 2020. Over 1 inch of water throughout the entire basement. SERVPRO responded at 8pm on New Year's Eve and began the cleanup. Stayed for over 2 hours to remove all the water. Returned the next 2 days - Saturday (New Year's Day) & Sunday - to complete the cleanup. Absolutely great service

We hired SERVPRO for mold remediation and rebuild. They were very professional and protected the other areas of the house from dust. They worked quickly and rebuilt the space perfectly. Great response times from Rob Allen as well. Highly recommend.

I wanted to give a big thank you to guys from SERVPRO that took care of the mess that was my home. We had a broken pipe on Labor Day and were totally stressed about what to do. Thank God for Rob and his crew.

Kevin is Great !

SERVPRO was fantastic.  We could not have done the work without the team.  They responded quickly to our home and was quick to get the process started.  Thank you! 

SERVPRO was very professional.  I am very impressed with the work done by the team.  Thank you to a great team!

We had a great experience with SERVPRO!  I am very satisfied with the level of service and couldn't have done the work without them... Thank you.

It was a very pleasant experience. Thank You for your wonderful service!

We were blessed to have a great company to work.  They went above and beyond.  The experience was seamless.  Great work!

Great experience with a great company.  The work looks great and the team did a excellent job.  Thank you!

We can't say enough good things about the team at SERVPRO.  They all were very polite and professional.  We would recommend them to any of our family or friends. 

Very impressed by the work at SERVPRO. They are a 10 out of 10, no need for any improvements. Very reliable and polite.

Very satisfied with the work.  They were professional and polite.  Thank you!

The work looks great.  The team was awesome.  We would recommend to any of our family or friends for their restoration needs. 

Thanks to a great team for excellent work! They were above our expectations of great work.  Thank you!

Great experience from the workers at SERVPRO.  The work looks great and the team was very professional. 

We couldn't have done it without SERVPRO.  The team was professional and polite.  They went above and beyond our expectations of excellent work. 

Thank you for the great experience from SERVPRO during a difficult time. They showed up immediately and didn't waste anytime getting started on the job.  The service was very impressive. 

We were very thankful for the hard work done by SERVPRO.  The work looks great and we couldn't have asked for anything better.  Thank you!

We are very pleased with the work from SERVPRO.  Everything looks great!  They were a 10!

We had a great experience with SERVPRO.  They were very caring and we couldn't have asked for better service.  The workers were great!

We couldn't have asked for a better company to work with.  They were very knowledgeable and professional.  Great work!

We had a great experience with SERVPRO.  They were a 10 out of 10! We would recommend to any of our family or friends if needed in the future for restoration needs. 

" I have nothing but accolades for the way you handle your business.  I would definitely recommend your company to anyone in dire need of a thorough clean up after suffering fire/water damage."

I recently used SERVPRO of NW Brooklyn. They are the best! They were recommended to me by my insurance agent after a pipe burst in my home. They worked in my home removing walls,taking down ceilings and removing cabinets, wall units etc.The crew including Robert, the owner, could not have been more caring. SERVPRO NW Brooklyn is to be commended for not a job well done, but for a job that could not be done any better. I would hope that all of your other franchises are as good as they are.

Thank you for all your help and looking out for your customer. SERVPRO should train all of their franchises to be just like you!

Thanks so much for your help, Robert, I would like to commend your crew for a job well done. If only I can have them clean my home on a regular basis!

Hope I never have to do a fire clean up again, but if I need to, I will call Robert and his team. I appreciate the effort.

Since I was in distress about having had a flood in my basement, Robert made it very easy to understand and was kind and patient. The cleanup was done with care and complete, they did a great job!

Keep Doing the job as you have been-especially Robert and his crew!

"They were courteous, did everything that needed to be done, and cleaned up afterwards. Robert Allen answered all my phone calls promptly, and took care of whatever needed to be done. I would use them again without hesitation."

I highly recommend SERVPRO of Northwest Brooklyn... Extremely Professional and Trustworthy .. Thank you Rob, you have an amazing thorough and polite team working for you!

Thank You Robert, I appreciate all your crew has done for us, We are blessed to have people like you to help us get through this nightmare."

Everything was perfect, The owner of the franchise was prompt, responsive, clear and courteous. Under the circumstances, nothing could have been done better!

This SERVPRO is the best of the bunch and great people who worked on my house. My home was ravaged by SANDY and to be laughing while demo'ing and cleaning says a lot about the care that not only the owner has but ALSO HIS WORKERS!

" A Wonderful and Attentive Staff!"

"Staff was very polite, courteous and professional"

Great job, super neat and polite team. I would definitely recommend you guys.

Thank You Angelo! You guys did an amazing job at the property on Vanderbilt. A townhouse not touched for dozens of years and you were able to give me the light of day. You and your team were the utmost professionals, honest, timely and overall a great experience...up to coming back to tack down a very bad stairway carpet. Highly recommend you and will surely pass you on to all my broker colleagues. Thank you again.!!!

Robert was very pleasant to work with, as were all his employees. They were very sympathetic to all our needs and were determined to get us as dry as possible without having to rip out more than was necessary.

Susan from Park Slope, Brooklyn had called in an emergency water damage situation that had occurred due to a neighbors broken pipe. Our trained crew performed water mitigation and Susan was able to quickly return to her home. Susan had commented "Awesome people helping in a bad flood situation."