SERVPRO of Northwest Brooklyn Employee Photos

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Lori Villardi

General Manager

Lori has been with SERVPRO since February of 2012. She began her restoration career as a Sales and Marketing Manager, then in November 2013, was promoted to Franchise Business Consultant. She accepted the General Manager position with Robert and Marie Allen, effective June 28, 2022.

As a Franchise Business Consultant, she was responsible for assisting Sales and Marketing Representatives across the region with their plans and ideas to grow their franchises' businesses and be more profitable. As her career progressed, additional responsibilities related to her 12-year Corporate Accounting background were added to her workload. She became responsible for reviewing QuickBooks, P&L, KPMs, and other Tableau reports with franchise owners.
Lori's construction experience spans more than 25 years. And is a natural communicator with a knack for inspiring trust and building relationships. She holds IICRC Certification in Water Damage Restoration Technician (WRT) and IICRC Trauma and Crime Scene Technician (TCST).
Though she thoroughly enjoyed the last eight years helping the over 90 Franchise Owners and Sales Representatives across the region, she looks forward now to a new chapter in her SERVPRO career: collaborating with the staff at all three licenses owned by Robert and Marie Allen.

Working together as a team, Lori looks forward to facilitating growth in this strong, successful SERVPRO business!

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Angelo DeFilippis

Angelo is Our Production Manager at SERVPRO of Northwest Brooklyn. He has years of experience dating back to 2014 and is certified in numerous disciplines from the IICRC-- Institute of Inspection, Cleaning and Restoration Certification.

  • WRT- Water Damage Restoration
  • ASD - Applied Structural Drying
  • FRST - Fire & Smoke Damage Restoration
  • OSHA - 10-Hour Reconstruction Safety
  • Lead RRP Renovation
  • Bloodborne Pathogens
  • Subrogation Certifications

His robust work ethic and leading by example are driving forces leading Our franchise. Angelo is friendly, relates well, and provides excellent customer service for our customers and commercial clients. When not at work, Angelo finds time to be on the Executive Board of Mid Island Little League. He also volunteers as a football coach for Susan E. Wagner High School and Moore Catholic High School baseball. Angelo and his wife Victoria are the proud parents of Little Angelo and Jenna. He also owns thoroughbred racehorses in New York, New Jersey, Pennsylvania, and Delaware. His strong work ethic and amiable customer service have been instrumental in our success.

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Angelica DeSimone

Angelica is our Job File Coordinator at SERVPRO of Northwest Brooklyn and does a great job. She keeps things organized. When not working, she loves spending time with her family in Brooklyn.

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Navendranauth Avi Persaud

Project Manager Avi has been at SERVPRO of Northwest Brooklyn since 2020. He has four years of experience in the restoration industry and is OSHA and Mold Remediation certified by the IICRC. He is also trained in water and fire and smoke damage restoration. Avi has seven years of construction experience, which greatly aids his work efforts. He enjoys playing basketball, volleyball, and cricket.

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Graciela Canelo

Graciela is a Production Technician at SERVPRO of Northwest Brooklyn. Her experience goes back to 2013, being with our team since 2017. She has LMS training in water damage and fire and smoke damage restoration to go with her general construction, painting, and flooring experience. Graciela is involved in the Children's Cancer Foundation and lives in Flushing, NY, with her wife of ten years, Giovanna, and her two kids.

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Katieanne Burke

Katieanne is an Administrative Assistant at SERVPRO of Northwest Brooklyn who joined our team in 2022. We are pleased to have her on our staff. Katieanne lives in Brooklyn and loves spending time with her family and friends.

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Ravendra Amit Persaud

Amit has been a Crew Chief and Lead Rebuilder at SERVPRO of Northwest Brooklyn since 2017. He has earned the important NY State Mold Supervisor Certification. He also is IICRC certified in water damage restoration (WRT), fire and smoke (FSRT), odor control (OCT), and ASD applied structural drying. Amit has over 24 years of construction experience that provides exceptional guidance for our build-back services. He is involved with the UMA--United Madrassi Association to help better the community. He volunteers at homeless shelters. Amit lives in Queens, is a cricket club member, and enjoys bike riding, swimming, and his family.

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Shane Cameron

Project Manager Shane has been at SERVPRO of Northwest Brooklyn since 2016. Aside from standard IICRC certifications, Shane has earned an AA Degree in Construction Technology. He is experienced in masonry and large landscape design. Shane’s relevant construction background makes him a valuable member of Our production crew. He resides in Bushwick, Brooklyn coming from Bloomfield, NY, and is a volunteer firefighter who regularly donates blood. Shane enjoys hunting, fishing, hiking, and working on cars when not working or volunteering.

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Mark Redlefsen

Mark has been our Commercial Marketing Representative at SERVPRO of Northwest Brooklyn since 2021. He has sales experience in roofing and restoration and is increasing our footprint in the commercial side of our business. Mark is a member of the Queens Chamber of Commerce, where he networks with other sales professionals. He is involved with the IPALI 24th Annual Charity Event and enjoys giving back to the community. He lives in Astoria, Queens, with his wife Matilda, where they enjoy socializing, going to concerts, podcasting, and traveling.

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Cesar Chai

Project Manager Cesar has been at SERVPRO of Northwest Brooklyn since 2021 but has three more years of restoration experience. He is WRT water damaged certified by the IICRC and works hard at his craft. Cesar lives in Brooklyn and, when not at work, enjoys get-togethers.

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Malcolm Griffith

Malcolm joined our SERVPRO of Northwest Brooklyn as a Production Technician in 2022. He brings five years of plumbing and construction experience and a drive to succeed. He is OSHA 30 certified and our in-house LMS Water 100 instructions. Malcolm was in the JROTC program and is involved in community activities like bake sales and various fundraisers. Malcolm helps with donations to Catholic charities in the Flatbush area of Brooklyn, where he lives. Malcolm enjoys swimming, adventures, and playing chess when not at work.

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Zaird Caicedo

Zaird has been a Production Technician at SERVPRO of Northwest Brooklyn since mid-2022. He hails from California with years of restoration experience with a local brand. Zaird has been certified in LMS, in-house training, Water 100, Water 200, Fire 100, and Fire 200. His demolition background goes back nine years. When not working, Zaird enjoys shooting hoops and, yes, skinny dipping.